Student Confidentiality and Privacy Policy
NeuAge Institute Privacy Policy
This Privacy Policy explains how NeuAge Institute (“NAI”) collects, uses, maintains, and discloses personal information. It applies to all users, including site visitors, applicants, customers, students, and graduates (collectively referred to as “Users”). This policy covers all products and services provided by NAI, including websites, mobile apps, and other digital platforms.
This Privacy Policy governs our data collection, processing, and usage practices. It also describes your choices regarding the use, access, and correction of your personal information. By using NAI’s websites or services, you agree to the data practices described in this policy. If you do not agree with these practices, you should discontinue the use of NAI websites and services.
NAI collects and maintains personal information from students, alumni, faculty, staff, visiting academics, and other individuals who utilize services provided by the Institute. The primary purpose of collecting personal information is to facilitate NAI’s operational functions and manage relationships with students, alumni, employees, clients, suppliers, partners, and other relevant parties.
NAI uses and discloses personal information in accordance with this Privacy Policy unless otherwise specified at the time of collection. For questions regarding data collection, please contact the Office of the Registrar.
Data Collection
NAI collects personal information from users through various methods, including website visits, platform registration, course enrollment, newsletter subscriptions, and participation in surveys. Depending on your relationship with NAI, we may collect details such as:
- Name, email address, and phone number
- Mailing address and profile photo
- Social security numbers and billing details (for students)
- Demographic information
Sensitive information, such as credit card numbers and social security numbers, is collected only through compliant and secured platforms. NAI collects personal data only when users willingly provide it. You may decline to provide personal information; however, this may restrict your participation in certain NAI activities or enrollment.
Additionally, we collect non-personal identification information such as browser details, operating systems, IP addresses, and device types. This “Navigational Information” is used to improve our websites and services, and may be combined with personal information to provide personalized content about NAI.
Log Files
NAI automatically collects information about your computer’s hardware and software when you use our services. This may include:
- IP address, browser type, and operating system
- Internet service provider (ISP)
- Access times and referring website addresses
This information is used to assist with inquiries about NAI’s services and to compile general usage statistics.
Third Parties
Occasionally, NAI may acquire personal information from third-party sources, such as publicly accessible platforms (e.g., social media) or professional organizations (e.g., industry certifications).
Information About Children
Compliance With Our Privacy Policy
NAI uses cookies to enhance user experience and for remarketing services. Cookies do not collect personal information unless provided by the user. You can manage your cookie preferences through your browser settings or opt out of certain tracking activities.
Use of Personal Information
In addition to the purposes outlined elsewhere in this Privacy Policy, NAI may utilize your Personal Information to:
- Share NAI’s programs, services, and informational content with you based on your contact preferences.
- Provide information about NAI’s programs and services in accordance with your contact preferences.
- Fulfill legal obligations.
The legal basis for collecting and utilizing the described personal information will vary depending on the specific context and the nature of the information collected. Generally, we will collect personal information from you only with your consent, when necessary to fulfill a contract with you, or when the processing is in our legitimate interests and does not override your data protection interests or fundamental rights and freedoms. There may be cases where we also have a legal obligation to collect personal information from you.
If we request personal information to comply with a legal requirement or to fulfill a contract with you, we will clearly indicate this at the relevant time and inform you whether providing your personal information is mandatory or optional (as well as the potential consequences of not providing your personal information). Similarly, if we collect and use your personal information based on our legitimate interests (or those of any third party), we will transparently explain to you at the appropriate time what those legitimate interests entail.
Student Testimonials and Comments
On our website, we publish testimonials, reviews, and comments from users, which may include Personal Information. Before posting a user’s name, location, program, and testimonial, we secure the consent of each student. Users have the option to request that testimonials, reviews, and comments include only the initial of their last name and only their state instead of their town and state.
Use of Credit Card Information
Should you provide us with billing or personal credit information, we utilize it exclusively for assessing your financial eligibility and/or facilitating payment collection. We enlist the services of a compliant third-party service provider to oversee credit card processing. This provider is strictly prohibited from storing, retaining, or utilizing the information you provide for any purpose other than credit card processing on our behalf.
Retention of Personal Information
NAI retains personal information only as long as there is a legitimate business or legal need. As a higher education institution, we are typically required to retain student records indefinitely. Information not part of formal student records is securely disposed of in accordance with state and federal regulations once no longer needed.
Service Providers
We may share your information with third-party service providers to facilitate services, such as data analysis, credit card processing, and customer support. All third-party service providers must comply with our privacy policies and are contractually obligated to handle your data securely.
Compelled Disclosure
NAI may disclose your personal information if required by law or if necessary to protect our rights, ensure safety, or comply with legal processes such as court orders.
Managing Your Personal Information
You have the following rights regarding your personal information:
- Access, correction, or deletion of your personal information
- Object to the processing of your personal information or request restrictions
- Request the portability of your personal information
- Withdraw consent if processing is based on consent
Opt-in/Opt-out
You have the choice to opt-out of receiving communications from NAI at any time.
NAI offers the following options for removing your information from our database, to cease receiving future communications, or if you no longer wish to avail yourself of our services. However, please note that students cannot opt out of receiving transactional emails related to their account with us under the terms of an Enrollment Agreement.
You can manage your preferences, including opting out of electronic communications entirely, by utilizing the Unsubscribe function located in the footer of NAI newsletters. Please be aware that this option may not be available within transactional emails sent under a legal requirement, such as student notifications mandated by the terms of the Enrollment Agreement.
Student Records, Privacy
NAI ensures the confidentiality of all student records and provides students with the right to inspect, amend, and control the disclosure of their educational records.
NAI may disclose directory information such as:
- Name, major field of study, and dates of attendance
- Degrees, honors, and awards received
Students may opt out of having their directory information disclosed by notifying the Registrar.
The Solomon Amendment
Under the Solomon Amendment, military recruiters are legally permitted to request specific information about students, referred to as “Student Recruitment Information” or “Solomon Information.” NeuAge Institute (NAI) complies with these requests only to the extent required by law.
Student Recruitment Information may include:
- Name
- Address (home and mailing)
- Telephone number (home and mailing)
- Age (not defined as directory information at NAI)
- Place of birth (not defined as directory information at NAI)
- Level of education
- Academic major
- Degrees received
- Most recently attended educational institution
NAI ensures that information shared under the Solomon Amendment is limited to what is legally required, and any information not defined as directory information is withheld unless explicitly authorized by law.
Procedure for Releasing Information to Military Recruiter
Under the Solomon Amendment, information will be released for military recruitment purposes only. The military recruiters may request student recruitment information once each term or semester for each of the 12 eligible units within the five branches of the service:
- Army: Army, Army Reserve, Army National Guard
- Navy: Navy, Navy Reserve
- Marine Corps: Marine Corps, Marine Corps Reserve
- Air Force: Air Force, Air Force Reserve, Air Force National Guard
- Coast Guard: Coast Guard, Coast Guard Reserve
The request should be submitted in writing on letterhead clearly identifying the unit of service requesting the student recruitment information. The request should specify whether the information needed is for the current or previous semester.
Annual Notice of Rights
Students have the right to:
- Inspect and review their education records
- Request amendments to their records if inaccurate
- Consent to disclosures of personally identifiable information
